Information & Communication Technologies

CONNECT WITH OUR TEAM

Contact the Help Desk for assistance at
913-993-8880 
OR
Ask us a question here

GETTING SUPPORT - WHERE TO START?

While you can always place a call to the Help Desk 913-993-8880 or fill out a ticket in Web Help Desk https://support.smsd.org, there are some resources you might want to check first to see if your question is readily and quickly answered there.

• ICT STUDENT Support Central for student focused instructions, guides, and tips:  https://www.smsd.org/about/departments/ict/student-support
   
• ICT STAFF How-to Hub for staff member instructions, guides, and tips: https://www.smsd.org/faculty-staff-portal/ict/how-to-hub (requires login)

• ICT Web Resources Status Dashboard to check on the status of several critical Web platforms used across the district. If you are experiencing a problem with one of the district’s many Web tools, you can check this new dashboard to quickly see if there is a known problem. https://www.smsd.org/about/departments/ict/ict-dashboard 

ICT Guide:  Using the SMSD Webex Platform

The ICT team is dedicated to helping everyone transition to the current circumstances as easily as possible. Please keep the above resources in mind when you find yourself in need of some tech support. And spread the word!