Information & Communication Technologies
CONNECT WITH OUR TEAM
Contact the Help Desk for assistance at
913-993-8880
GETTING SUPPORT - WHERE TO START?
While you can always place a call to the Help Desk 913-993-8880 or fill out a ticket in Web Help Desk at https://support.smsd.org, here are some resources you might want to check first to see if your question is readily and quickly answered there.
- ICT STUDENT Support Central for student focused instructions, guides, and tips: https://www.smsd.org/about/departments/ict/student-support
- ICT STAFF How-to Hub for staff member instructions, guides, and tips: https://www.smsd.org/faculty-staff-portal/ict/how-to-hub (requires login)
- ICT Web Resources Status Dashboard to check on the status of several critical Web platforms used across the district. If you are experiencing a problem with one of the district’s many Web tools, you can check this new dashboard to quickly see if there is a known problem. https://www.smsd.org/about/departments/ict/ict-dashboard
DEPARTMENT CONTACTS
Executive Director of Information and Communication Technologies:
Drew Lane
Director of Network and Technical Services:
Bill Shaffer
Director of Data and Programming Services:
James Morgan
Director of ICT Customer Services
Doug Von Mosch
ICT Executive Secretary:
Crystal Shaffer